Director of Operations
Hudson, WI 54016 US | Fully Remote TELECOMMUTE US
Job Description
5+ years staffing industry experience required
Remote role with monthly travel for client visits and team events.
Relocation not required.
Are you a staffing leader looking for your next opportunity?
Our client is a national workforce solutions firm specializing in skilled trades staffing and project-based deployment. They are known for their innovative operational strategies, client-centric service, and technician-first approach that drives high-quality project outcomes across the U.S.
We’re hiring for a Director of Operations to lead and enhance operational and customer success strategies that improve technician deployment, client satisfaction, and assignment outcomes.
What you will do:
- Lead strategy and execution for Project Success and Operations functions, including assignment success, extension rate, and client satisfaction.
- Oversee and coach a remote team of 2–4 direct reports in operations and technician care.
- Collaborate cross-functionally with Sales, Recruiting, Safety, and other departments to align goals and drive technician deployment.
- Participate in client calls and strategy sessions to expand service and improve delivery outcomes.
- Establish KPI dashboards and analyze metrics to identify trends and make strategic adjustments.
- Act as SME for internal systems, including ATS and project planning tools.
- Build and refine long-term contingency planning and operational process improvements.
- Champion a high-performance culture aligned with company values.
- A strategic, service-minded leader with experience in staffing operations.
- Strong collaborator who thrives in a fast-paced, remote-first work environment.
- Experience leading remote teams with a focus on accountability and growth.
- Ability to leverage data to improve processes and outcomes.
- Strong communicator and problem solver with cross-functional leadership skills.
- High integrity and passion for delivering top-tier client and technician experiences.
- 5+ years of operations or customer service leadership in staffing or labor solutions.
- ATS experience required; Bullhorn preferred.
- Proficiency with Microsoft 365 and MS Teams.
- Strong project management and process improvement skills.
- Competitive compensation commensurate with experience.
- Full benefits package including healthcare, PTO, and more.
- The opportunity to lead a core operational function at a growth-focused company.
- Remote-first environment with regular opportunities for in-person collaboration.
Job Number 7299
#LI-KC1
Additional Information
MeeDerby is an executive search firm uniquely dedicated to serving the staffing industry. For nearly three decades, we've helped thousands of executives, managers, senior sales and senior recruiters who have worked in staffing find their place in this robust industry. You spend your days helping people find the perfect job. Don’t you deserve a partner who can do the same for you? Leverage our hard-won connections to take the next step in your staffing career.
Meet Your Recruiter
Kamille Chilcutt
Executive Recruiter
Kamille has over a decade of experience in the staffing industry. She comes to MeeDerby having spent most of her career working in temporary staffing and most recently as an Area Manager with LSI Staffing in the Kansas City market. Kamille has experience recruiting across multiple verticals including industrial, accounting and finance, and office/administrative. She focuses on staffing Commercial Branch Managers, Business Development Managers and Recruiters in the Staffing Industry. Kamille is a graduate of Northwest Missouri State University – Go Bearcats!
Kamille is a mother and wife, residing in Liberty, Missouri. In addition to helping Staffing Industry Professionals find their next career role, she enjoys spending time with family and friends, knitting, playing with her dogs – Sunny and River, and catching a KC Chiefs game or KC Current match!
