Client Services Director, IT Staffing
Job Description
Director of Client Services, IT Staffing
Cincinnati, OH (Remote/Hybrid Client-Facing)
We’re seeking a Director of Client Services to help expand and elevate sales across two established, high-impact client relationships while also generating new growth in the Cincinnati market. This is a fully remote role with regular in-person client visits, so the ideal candidate must be based in or near Cincinnati, Ohio. This role is ideal for a proven IT staffing sales and/or account management professional who is highly self-directed, relationship-driven, and comfortable owning outcomes.
What you’ll do:
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Own account strategy and execution for two core client relationships, including growth plans, stakeholder mapping, and expansion opportunities.
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Serve as the primary point of contact for client leadership, retention, satisfaction, and increased spend.
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Partner with recruiting and delivery teams to ensure quality, speed, and consistency in IT staffing outcomes.
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Identify, qualify, and close new mid-market opportunities locally (net-new logos).
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Conduct regular client touchpoints (virtual and onsite): QBRs, performance reviews, workforce planning sessions, and relationship maintenance.
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Track and report activity, pipeline, and account performance; maintain accurate documentation and forecasting.
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Operate with high autonomy, prioritizing effectively in a remote environment.
What you need:
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Minimum 5 years of experience in IT staffing sales and/or account management.
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Proven ability to grow existing accounts (expansion within current clients).
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Comfortable prospecting and developing new mid-market business locally.
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Highly self-motivated with strong time management and able to operate independently in a fully remote role.
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Strong client presence and ability to build credibility with hiring managers and decision-makers.
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Experience managing complex IT staffing accounts (multiple stakeholders, ongoing requisitions, changing priorities).
Job Number 8164
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Additional Information
MeeDerby is an executive search firm uniquely dedicated to serving the staffing industry. For nearly three decades, we've helped thousands of executives, managers, senior sales and senior recruiters who have worked in staffing find their place in this robust industry. You spend your days helping people find the perfect job. Don’t you deserve a partner who can do the same for you? Leverage our hard-won connections to take the next step in your staffing career.
Meet Your Recruiter
Jennifer Tucker
Director and Executive Recruiter
Jennifer has more than 20 years of experience in the staffing industry. She comes to MeeDerby having spent the bulk of her career working in temporary staffing and corporate recruiting for a national staffing firm. Beginning her career as an on-site manager in Lenexa, Kansas, Jennifer has experience recruiting in multiple geographies throughout the U.S. with expertise recruiting in the IT, Legal, Accounting and Finance, Administrative, Manufacturing, Light Industrial and Healthcare verticals. Jennifer is a graduate of Kansas State University and a mom of three. She loves traveling, playing games with her family, and Friday night date nights with her husband.
