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Director Client Services

Wellesley, MA | Full-time

Post Date: 04/05/2017 Job ID: 4323 Industry: Account Executive

Director of Client Services- NJ/NY/CT -Virtual role

Are you looking to join a best in class  Clinical Consulting and Contracting Firm?

Our client partners with emerging clinical organizations to build bridges between all areas of the clinical development lifecycle — from protocol inception, through execution and submission. They provide consulting expertise, offering flexible solutions to help CROs satisfy their ever-changing business demands.

This is a newly created role to meet the growth of the organization. Willing to see a strong sales driving candidate out of the staffing industry and will train biotech.

Responsibilities: 
  • Develops and expands  new business opportunities with prospective clients and established accounts. Oversees the management of account relationships to ensure client satisfaction.
  • Develops broad and specific understanding of each client' s clinical development goals and potential Clinical Divides. Develops and follows through on detailed sales strategies to maximize account development.
  • Cultivates strong, long-term relationships with key decision-makers, while maintaining high visibility within accounts.
  • Actively seeks to advance industry and clinical development knowledge to better understand clients' Clinical Divides. Actively seeks to advance knowledge of all consulting and contract services 
  • Identifies, communicates  with and builds long term, mutually beneficial relationships with varying levels of management at clients.
  • Understands competitor strengths and weaknesses to effectively articulate competitive advantage.
  • Effectively communicatse client needs, expectations and culture to management and resourcing.
  • Seeks input from Client Contacts to proactively address changes in scope, new opportunities or customer dissatisfaction. Coordinates with Hiring Managers to ensure client needs are being met and address concerns/issues in a timely manner.
  • Accountable for developing and tracking a robust business development pipeline and proactively advancing potential opportunities through the sales cycle.

Successful candidates will ideally possess:
  • Prior industry relationships and the ability to bring existing relationships into a new organization and leverage them to quickly advance client consideration
  • 5+ years providing service to the Life Sciences: pharma, biotech, medical device
  • 5+ years in contract or service based sales
  • Clinical Development industry experience
  • Ethical standards second to none
  • The ability to develop and maintain new key business relationships
  • Proven and expanding understanding of the life science marketplace.
  • Outstanding inter-personal, negotiation and organizational skills
  • The ability to focus on achieving and be accountable to daily, weekly, and long-term goals
  • Self-motivation and are highly presentable and team oriented
  • A BS/BA degree. Advanced degree or higher graduate studies in a scientific, technical or business discipline or MBA are a plus.
  • The ability to maintain a positive, results-oriented work environment, building partnerships and modeling teamwork, communicating to the team in an open, and objective manner
  • Aggressive incentive - six figure + base with commission


Job number: 4323

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